Michael Alabi

Lagos, Nigeria · Technology & Innovation Leader

Technology leadership for the AI era.

I help organizations navigate complex technology transformation, build modern digital capabilities, and turn technology investment into measurable business value.

Explore my workLet's talk
45%
technology adoption increase
75%
reduction in security incidents
25%
reduction in IT operating costs
100+
employees on his AI assistant
Michael Alabi

ISO/IEC 27001 certification led to zero major audit findings

From infrastructure to intelligent enterprise.

I'm a technology and innovation leader based in Lagos, Nigeria, focused on enterprise transformation, AI adoption, cloud modernization, and cybersecurity. Over the past decade I've moved from hands-on infrastructure, banking systems, and ERP work into leading digital strategy for a professional services firm, most recently designing and deploying an AI-enabled HR Assistant that serves 100+ employees using Claude, Retrieval-Augmented Generation, and the Claude API.

  1. 01

    Infrastructure & enterprise systems

    Hands-on infrastructure, banking systems, and ERP work, learning how enterprise technology actually runs from the ground up.

  2. 02

    Enterprise applications & transformation

    Leading enterprise-application implementations and digital-transformation initiatives across departments and vendors.

  3. 03

    Technology leadership

    Heading IT & Data Management at Jackson Etti & Edu since August 2024, owning strategy, security, and infrastructure end to end.

  4. 04

    AI adoption & intelligent systems

    Designing and deploying enterprise AI: an HR assistant built on Claude and Retrieval-Augmented Generation, serving 100+ employees.

Where he operates.

Five domains, bridged, not a list of tools.

AI & Intelligent Systems

AI strategy, adoption, and governance; enterprise AI assistants; retrieval-augmented generation; AI-assisted engineering.

Enterprise Transformation

Digital transformation strategy, ERP and enterprise applications, process improvement.

Cloud & Infrastructure

Cloud architecture, hybrid infrastructure modernization, identity and access management.

Cybersecurity & Governance

Security architecture, ISO/IEC 27001, risk and compliance, data protection.

Technology Leadership

Program and stakeholder management, vendor management, change management, capability building.

View the full technical toolkit

AI Engineering & Automation

AI-Assisted EngineeringRapid Prototyping (Vibe Coding)Prompt EngineeringEnterprise AI AssistantsWorkflow AutomationAI Solution ArchitectureGenerative AI Adoption

Enterprise Applications

SAP S/4HANAMicrosoft Dynamics 365Odoo ERPOracle NetSuiteSalesforceNexlNextCounsel

Cloud & Infrastructure

Microsoft AzureAWSLinux AdministrationOracle Cloud InfrastructureGoogle Cloud PlatformWindows ServerMicrosoft IntuneMicrosoft Entra ID

Security & Compliance

Splunk SIEMCrowdStrike EDRMFA / 2FASingle Sign-On (SSO)ISO/IEC 27001Security OperationsRisk Management

Operating Systems

Microsoft Windows ServerLinux Administration (User & Group Management, File Systems, Package Management, Shell Commands, System Services)Basic Linux Server TroubleshootingServer Hardening & Security Best Practices

Database Administration

Microsoft SQL ServerSQL Server Management Studio (SSMS)Database AdministrationBackup & RecoveryQuery OptimizationDatabase Performance MonitoringData MigrationMaster Data ManagementData Integrity & Security

IT Operations & Engineering

ServiceNowJiraGitGitHubZabbixNessusIncident & Change Management

Business Analysis & Reporting

Requirements GatheringBusiness Process AnalysisERP ConfigurationUser Acceptance Testing (UAT)Microsoft ExcelMicrosoft Power BI

Some of the several systems he designed, built, and shipped.

More case studies added as they go live.

Screenshot of JEEves: Your Intelligent HR Buddy
01

JEEves: Your Intelligent HR Buddy

AI Assistant

Your interactive intelligent HR Assistant.

Read the case study
Problem
HR fielded repetitive employee questions across policies, benefits, and leave, pulling time away from higher-value work while employees waited on basic, findable answers.
Approach
Built an AI-enabled HR Assistant using Claude, Retrieval-Augmented Generation (RAG), and the Claude API, giving employees a natural-language interface into the firm's HR knowledge base, deployed on Netlify.
Impact
Secure self-service access to organizational knowledge for 100+ employees, reduced administrative workload on HR, and an improved employee experience.

React 19, Vite 8, Oxlint, Claude Sonnet 5, Claude API

Visit live site
Screenshot of TrailHead
02

TrailHead

Process Improvement

An intelligent onboarding platform.

Read the case study
Problem
Department heads spent at least 2 hours per new joiner delivering the same onboarding presentations in person: every single hire, across every department.
Approach
Built TrailHead, an onboarding platform where each department uploads its onboarding courses once, then new joiners work through them independently, department by department.
Impact
Eliminates repetitive in-person onboarding sessions, freeing department heads' time while giving new joiners consistent, self-paced onboarding.

React, Vite, Next.js, Vue & more

Visit live site
Screenshot of Wonda
03

Wonda

AI-Powered EdTech

A safe, AI-guided learning world for kids.

Read the case study
Problem
Parents want their kids learning with AI, but open-ended chatbots, ad-driven platforms, and unclear data practices make most tools hard to trust with a child's attention and privacy.
Approach
Built Wonda, a closed, ad-free learning world for ages 5–15 where a guided AI companion operates only inside structured missions (never as an open-ended chatbot), with parent-created accounts, bilingual support (English and Nigerian Pidgin), and a parental dashboard for session limits, AI access, and data control.
Impact
Live with a free trial per age band and three paid tiers, giving parents full visibility into what their kids learn and how AI is used along the way.

Next.js, React, Supabase

Visit live site
Screenshot of Accessories by DLG
04

Accessories by DLG

E-Commerce

A multi-currency storefront for an Afrocentric accessories brand.

Read the case study
Problem
An Afrocentric handmade accessories brand, handbags, footwear, jewellery, and clothing cut from Ankara, Aso-oke, Adire, and leather, needed a storefront that could sell to customers in Nigeria and abroad without forcing every buyer to think in naira.
Approach
Built a full Next.js and Prisma storefront on a Postgres database: catalogue browsing with URL-driven filters and search, product pages with variants and a cart, and a currency layer that detects the visitor's country and displays live prices in NGN, USD, EUR, GBP, JPY, CHF, or CAD.
Impact
Live storefront covering nine categories and dozens of products, giving the brand a nationwide-and-worldwide sales channel with pricing that reads naturally to each customer, wherever they are.

Next.js, React, Prisma, PostgreSQL, Neon

Visit live site
Screenshot of Saint Michael African Church
05

Saint Michael African Church

Ministry Website

A modern web presence for a Lagos congregation.

Read the case study
Problem
A Lagos congregation within The African Church tradition had no web presence: no way for visitors to find service times, watch sermons, see upcoming events, or get in touch before showing up in person.
Approach
Designed and built a full site from scratch: a media library for sermons with search and series/speaker filtering, an events calendar with per-event and bulk calendar downloads, a leadership section profiling church staff, and service and contact details tied to the church's real Lagos address.
Impact
Gave the church a proper front door online: newcomers can find service times and location before their first visit, and the congregation has a home for sermons and events that keeps growing after launch.

HTML, CSS, JavaScript

Visit live site

How he thinks.

  • Technology should create leverage.
  • AI needs governance before scale.
  • Adoption is part of implementation.
  • Security is architectural, not cosmetic.
  • The best technology strategy eventually ships.

Experience

August 2024 – Present

Head, Information Technology & Data Management

Jackson Etti & Edu · Lagos, Nigeria

  • Championed enterprise-wide AI adoption by establishing governance frameworks, piloting Generative AI solutions, and delivering organization-wide training that embedded AI into everyday business operations.
  • Designed and deployed an AI-enabled HR Assistant supporting 100+ employees using Claude, Retrieval-Augmented Generation (RAG), Claude APIs, and Netlify, providing secure self-service access to organizational knowledge while reducing administrative workload and improving employee experience.
  • Spearheaded enterprise-wide digital transformation initiatives, accelerating the adoption of AI, cloud, cybersecurity, and data governance solutions across all business units.
  • Led technology assessments, feasibility studies, and proof-of-concept initiatives while developing business cases and technology roadmaps that informed investment decisions, accelerated innovation, and aligned digital initiatives with strategic business objectives.
  • Designed and delivered enterprise capability-building programs and quarterly digital learning initiatives in AI, cybersecurity, cloud technologies, automation, and data governance, increasing technology adoption by 45% and strengthening digital capabilities across 158 employees.
  • Strengthened the firm's cybersecurity posture by implementing security controls and data protection initiatives that reduced security incidents by 75% and enhanced organizational resilience.
  • Directed the migration to a hybrid cloud environment, improving business continuity, scalability, and data accessibility while reducing IT operating costs by 25%.
  • Led the achievement of ISO/IEC 27001 certification by aligning information security and data governance practices with international standards while directing enterprise Vulnerability Assessment and Penetration Testing (VAPT) initiatives, resulting in zero major audit findings and a strengthened cybersecurity posture.
  • Conducted enterprise technology, cybersecurity, and data maturity assessments, implementing strategic recommendations that generated over $11,000 in operational cost savings while improving governance and organizational performance.
  1. Enterprise Solutions (ERP) Analyst · Jackson Etti & EduOct. 2021 – Aug. 2024
    • Created, maintained, and managed master data within the ERP system (e.g. customers, vendors, items, warehouses, users, dimensions, and organisational structures).
    • Spearheaded the end-to-end implementation, testing, and deployment of cloud-native solutions across HR, Finance, and Business Development systems, increasing business efficiency by 65%.
    • Executed data validation, reconciliation, and quality assurance activities during ERP implementations, system upgrades, and data migration projects.
    • Led full-cycle implementation, including application configuration, data migration, customization, performance tuning, and testing, improving efficiency by 25% and minimizing downtime.
    • Integrated security-first principles into the onboarding of 135 employees over four years, ensuring policy compliance and reducing risk from day one.
    • Applied and maintained a coherent ERP data structure across multiple business units.
    • Supported the configuration of administrative and functional ERP parameters linked to new entities, flows, or organisational changes.
    • Provided functional and administrative ERP support to internal stakeholders.
    • Acted as a functional reference point between business users and internal/external ERP stakeholders.
    • Directed a cross-functional team of 8 (Developers, Analysts, Engineers), enhancing collaboration and delivery consistency.
  2. Level II Technical/Customer Support Engineer · Tek Experts / Micro Focus (OpenText)June 2020 – Sept. 2021
    • Led live sessions with clients to conduct Root Cause Analysis (RCA) and incident resolution.
    • Collaborated with R&D to develop hotfixes, patches, and Enhancement Requests, cutting troubleshooting time by 50%.
    • Recognized as top 3 in adherence to case management framework, technical accuracy, and case completeness.
    • Achieved 125% of the self-sufficiency benchmark for Software Support Engineers, exceeding the 100% target.
    • Provided Tier II support for five enterprise products to B2B and B2C clients across EMEA.
    • Supervised a team of four Level I Engineers, ensuring full accountability for ticket ownership, incident resolution, and ticket closure, consistently meeting 100% of SLA targets.
  3. IT Application Support Officer · WellMed Healthcare Ltd.Sept. 2019 – May 2020
    • Managed PACS/HIMS applications, ensuring secure and efficient use across 14 departments.
    • Led integration of diagnostic systems with enterprise health records, boosting process efficiency by 50%.
    • Conducted compliance audits and ensured full adherence to health IT and data integrity standards.
  4. Associate Web Developer · SmartWeb IT SolutionsAug. 2017 – Sept. 2018
    • Provided front-end support using WordPress, Bootstrap, HTML/CSS, and other tools.
    • Fixed website errors with HTML/CSS and jQuery, reducing customer support calls by 50%.
    • Managed database and web security with encryption, SSL, and security testing.
    • Conducted unit testing on applications to ensure 100% responsiveness.
  5. System Administrator · Moshood Abiola PolytechnicJune 2013 – Sept. 2014
    • Managed Windows Server 2012 R2, resolved hardware issues, and maintained network infrastructure.
    • Championed security/functionality patch rollouts to maintain protection against intrusion.
    • Established network specifications and analysed workflow, access, information, and security requirements.
    • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  6. Infrastructure/Technical Support Officer · SolidRock Microfinance Bank Ltd.Jan. 2011 – May 2013
    • Managed Windows Server, banking solution, and workstations across 8 departments at 99.99% uptime.
    • Worked with software vendors to troubleshoot databases and application issues, ensuring high availability and data integrity for banking operations.
    • Administered LAN, YahClick satellite dish, and other network peripherals at 99.99% uptime.
    • Supported Microsoft SQL Server databases used by the core banking application: routine maintenance, backup verification, performance monitoring.
    • Collaborated with software vendors to reduce project implementation costs by 20%.
    • Diagnosed and resolved software and hardware issues at 100%.
    • Collaborated with stakeholders on drafting several IT policies.

What he's working on now.

Enterprise AI transformationAgentic AILLM securityAI-assisted engineering

What people say.

From managers, mentors, and colleagues, in their own words.

“Michael Alabi has an excellent grasp of Information Technology and information systems management. His approach to IT support service delivery is admirable and he goes all out to provide resolutions to IT issues. I enjoyed working with him.”

John O. Awoniyi

Human Resources Professional, Transcorp Group

Managed Michael directly

“Michael is a very tenacious and resilient mentee, a self-driven individual with unquenchable thirst for improvement and self-development with high performing productivity. He is a highly equipped and technically resourceful IT support Specialist and has been on top of his games in several tasks and projects he handled.”

Olufunso (Babs) Babajide, MBA, EP®, CRSP®

Occupational Health & Safety / Program Manager

Michael's mentor

“Michael is forward-thinking, motivated and excellent in what he does and has a lots of hands-on knowledge in his field. He consistently demonstrated good work ethic plus contributing to the growth and success of the company. Michael is reliable, insightful and positive thinking towards his job and capable of adapting to new working environments. With no doubt I strongly recommend him as great talent to any of his potential employer/business partner.”

Babatunde Adebanjo

Full-stack Developer, CBC EMEA

Senior to Michael, didn't manage him directly

“Mr Michael works as the IT specialist in our organization and he is an individual who is self-driven and skilled in his work which has really made him a dependable and efficient hands to rely on in the company.”

Yemisi Omorinkoba

People Operations / HR Business Partner

Worked together, different teams

“Micheal is a very smart and hard-working guy, I like his logical thinking towards issues on his desk and how he manages the pressure at the same time. He has been able to prove, if given more opportunity has an administrator, he would do more and make IT Operations easier”

Olasunkanmi Olayinka

IT Support / Training Administrator

Worked together, different companies

“He is an excellent guy. Who is focused, dedicated and good team player across projects”

Victor J. Ajor

Senior Software Engineer, AI Ethics and Governance

Managed Michael directly

“Michael is a fantastic and hardworking guy! Very dedicated at what he does and very determined.”

Temitope Taiwo Ogundele

Dove Masterbrand Manager, West Africa & Francophone Africa

Worked together, different companies

“Nice guy throughout the years I have known him... Easy going and always minding his business”

Temitope Fagbemi

Group Head of IT, Healthcare Digital Transformation

Studied together

Credentials

25+ credentials across AI, cloud, cybersecurity, enterprise applications, and IT service management.

Artificial Intelligence

3 credentials

Cloud Technologies & Infrastructure

6 credentials

Enterprise Applications

3 credentials

Cybersecurity & Compliance

7 credentials

Project & IT Service Management

6 credentials

Process Improvement

1 credential

View the full list

Artificial Intelligence

  • Oracle Cloud Generative AI Professional
  • Oracle NetSuite AI Foundation Associate
  • Oracle Agentic AI Foundations Associate (In-view)

Cloud Technologies & Infrastructure

  • Microsoft Azure Administrator
  • Microsoft Azure Associate
  • Oracle Cloud Infrastructure Architect
  • Oracle Cloud Infrastructure Associate
  • Google Cloud Platform Fundamentals – Core Infrastructure
  • Google Cloud Essentials

Enterprise Applications

  • Oracle Fusion Cloud Applications ERP Essentials
  • Oracle Fusion Cloud Applications HCM Process Essentials
  • Oracle NetSuite Foundation Associate

Cybersecurity & Compliance

  • Certified Information Security Manager (CISM) (In-view)
  • ISO/IEC 27001 Information Security Associate
  • ISO 9001 Quality Management Systems Associate
  • Fortinet Network Security (NSE 1 & 2)
  • Aviatrix Certified Engineer (Multi-Cloud Networking & Security)
  • Cisco Junior Cybersecurity Analyst
  • Cisco Linux Administration

Project & IT Service Management

  • Project Management Professional (PMP)
  • Scrum Foundation Professional (SFPC)
  • ISO/IEC 20000 IT Service Management Associate
  • ITILv5 (In-view)
  • COBIT (In-view)
  • TOGAF (In-view)

Process Improvement

  • Lean Six Sigma White Belt

Education

2026

Master's in Management (In-view)

Saylor University, Washington DC

2023

MSc, Information Technology

Ladoke Akintola University of Technology, Nigeria

2016

Higher National Diploma, Computer Engineering Technology

Federal Polytechnic Ede, Nigeria

10

Let's build what comes next.

Drop me a mail. Let's start the conversation.

Prefer to just talk?

Block my calendar for 30 minutes. Let's explore what's next, and turn technology ambition into measurable business value.

Email

Phone

Location

Lagos, Nigeria